Sky Broadband has admitted and apologized for an error with their system that has been blocking UK users from accessing the PlayStation Network for the seven hour period of 5pm to midnight.
The Sky system classified “PSN as a traffic-heavy application, and therefore sought to prevent or block connections to it during peak hours.”
“Our network management system mistakenly classified PlayStation 3 traffic in a way which meant some customers using their consoles to access the internet may have had their speeds reduced, in line with our network management policy for Sky Broadband Connect,” Sky added.
“This was a mistake and resulted from a systems error, for which we apologise. Our team is working on fixing this as a matter of urgency. All other Sky Broadband users are unaffected, as there are no traffic management policies in place for our on-network broadband services.”
Facing tougher questions, Sky noted that traffic management is only used on P2P applications.
“There are no restrictions in place for applications such as web browsing, email, video and audio streaming, instant messaging and VOIP during peak times. And we do not put restrictions on our network outside of peak times (5pm to midnight),” concluded the company.
Result for: peak hours
After being accused of shaping and throttling P2P traffic, Bell Canada has admitted to doing so, claiming that it is within its rights to do so.
The company admitted that it implemented “load balancing to manage Bandwidth demand,” and did so without telling customers or even the ISPs involved. The accusations thrown at Bell first occurred when Canadian ISP Teksavvy, an ISP popular among P2P users because traffic is guaranteed to not be throttled, noticed the “load balancing” and contacted Bell.
Last October Bell Canada’s own ISP, Sympatico, admitted to throttling P2P traffic on BitTorrent, Gnutella, Limewire, Kazaa, eDonkey, eMule, and WinMX which they claimed “use a large portion of bandwidth during peak hours.” The measures were supposedly only used during “peak hours” however.
What is more infuriating to customers is the fact that now traffic is affected for not only Sympatico users but customers of other ISPs that have connections through Bell. In response to what many customers have called “anti-competitive measures” being used by Bell a letter campaign is being formed with the Canadian Competition Bureau.
The group letter reads, “Bell Canada has overstepped its authority and are flexing their muscle (infrastructure control) to impose their will on independent competitors. I am a customer of an independent ISP who has purchased bandwidth and my provider is at the mercy of this underhanded tactic being employed by Bell Canada.”
[More]>>
